Feedback

Your Voice Matters: Share Your Suggestions, Compliments, or Concerns

At Your Life Your Choice Care Services, we’re committed to delivering high-quality, person-centred NDIS support across the Northern Territory and Victoria.

We welcome all types of feedback, including suggestions, compliments, and complaints. Your voice helps us strengthen the way we support participants, families, and communities.

Why Feedback Is Important

Your feedback helps us:

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Understand what we’re doing well

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Identify areas where we can improve

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Respond to concerns quickly and respectfully

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Build safer, more inclusive environments

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What You Can Share With Us

You’re welcome to contact us about:

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Compliments or positive experiences with our team

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Suggestions for how we could do things better

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Concerns about communication, access, or cultural safety

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Formal complaints about service quality, timeliness, or experience

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Issues related to rights, safety, or discrimination

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Concerns about support delivery at home, in the community, or SIL settings

Note: You can provide feedback anonymously and are welcome to involve a trusted advocate or support person.

Reach out in whichever way feels most comfortable:

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By phone:

NT Office (Remote services only): (08) 7981 6320

Melbourne Office: (03) 5905 1678 or 0401 434 233

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By email:

We aim to acknowledge all complaints within 2–5 business days and keep you updated as we work through your concern.

What Happens After You Contact Us

When you reach out:

  • We’ll acknowledge your message promptly
  • A senior staff member will follow up
  • We’ll listen carefully and ask questions if needed
  • We’ll act to address the issue fairly and respectfully
  • You’ll be kept informed throughout the process


If you’re not satisfied with the outcome, we’ll support you to escalate the issue to external bodies like the NDIS Quality and Safeguards Commission.

Need Help Submitting Feedback?

You can ask someone you trust to help you, including:

  • A support person or family member
  • An independent advocate
  • A translator or interpreter
  • One of our YLYC staff members


We’ll always treat your feedback with privacy and professionalism.


If you’d prefer, you can also contact the NDIS Quality and Safeguards Commission directly:

Call 1800 035 544 | Visit Website www.ndiscommission.gov.au

We’re Committed to Continuous Improvement

Every suggestion, compliment, and complaint helps us grow and improve outcomes for participants.

If something isn’t right or if someone on our team has made a difference, we want to hear from you.